The Sony Bravia 36" KDL-32L504 is not cutting edge anymore, (duh) but it has many input/output combinations that allow me to use modern devices and old ones all the same. Make sure there is nothing in front of the infrared (IR) sensor on the TV that may be blocking the signal from the remote control. Make sure the IR sensor on the device isn't exposed to direct sunlight or bright lights. BRAVIA meets Android TV Access a world of great apps, games, ... Having some trouble with your Sony TV remote control? . Remove any objects that may block the IR signal between your remote control and the device. element.replaceWith(""+element.attr("aria-text")+""); If the issue is still not resolved, follow the troubleshooting steps for the remote control . Do not use rechargeable batteries. Install new alkaline batteries. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Plug the device back in and turn the power on. Make sure you are pointing the remote control towards the IR sensor. Press the power button directly on the device, not the remote control. Press each button on the remote control twice to discharge the power. Make sure you are within 3-10 feet of your device and pointing the remote control at the IR sensor of the device. If you have completed all of the steps and the issue is not resolved, service may be required. Bright lights that shine directly on the IR sensor can interfere with receiving signals from the remote control. How to reset the remote control. } Verify that the remote control is sending an IR signal. Reset the remote control. Check the remote control after each step to determine if it is working. Perform a power reset of the device. Insert new batteries, noting the correct polarity. The buttons on the front of the television do not work. The remote may not work temporarily due to poor contact of the battery or static electricity. Move indoor plants and devices that may cause interference. Test if your remote control sends an Infrared (IR) signal, Troubleshoot IR Blaster function issues on a TV. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. An IR-mark identifies a infrared remote control and is usually located at the bottom part of the remote, near the model number. Applicable Products and Categories of This Article. Remove the batteries from the remote control. Check the remote control after each step to determine if it is working. Make sure the remote control is set properly to control the TV. For A/V receivers and amplifiers, restore the device to the factory default settings. If you need model-specific information, check your It looks like JavaScript is disabled in your browser. A damaged remote control should be replaced. A newer version of your browser may be available. Follow the steps below to troubleshoot this issue: NOTE: For more information about the location of the IR sensor on your TV, refer to the instruction manual. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. The remote control may not work or operate correctly for the following reasons: The remote has lost Bluetooth® connection (only for remotes that have the built-in IR Blaster function). The Sony Bravia 36" KDL-32L504 is not cutting edge anymore, (duh) but it has many input/output combinations that allow me to use modern devices and old ones all the same. In this video we’ll show you a few different ways to troubleshoot and get your remote up and running again in no time. Make sure you are pointing the remote control towards the IR sensor. 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