The order number can be found in the order confirmation e-mail. You can exchange an article by returning it and then placing a new order in the desired size or colour. Please see our country-specific men's shoe size charts: US Shoe Size Chart, UK Shoe Size Chart or European Shoe Size Chart. As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. It can take up to 2 working days before you can track the order via Parcel Force tracking. . This portal can be relevant when living in another EU-country. To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you. When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your card, You may cancel an order up until the time of dispatch by contacting our Customer Care at number. The conditions of potential use relating to any discount code will be specified at the time of issue. Remedies for Breach of these Terms by You. When you shop with us, we want you to be completely satisfied. If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We ask for your understanding if orders are delayed. © Copyright 2017 sizeguide.net - Site design & development by Siaeva. The refunded amount will be visible in your bank account within 2-10 days, after receiving a return confirmation via email. This email will only be an acknowledgement that we have received your offering to purchase a product and is not an acceptance of your order. If you look at the location (URL) field at the top of the browser during checkout, you will see it begins with ‘https://’ instead of the normal ‘http://’. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS. You will be notified via email when we have received your return package. Please contact us at: Telephone: +32 28 99 08 10 Shoe width conversion charts and measurements; Brand specific size conversion charts for Birkenstock, Dansko, ECCO, Josef Seibel, Mephisto, Naot, and Spring Step. By placing an order you are agreeing to the T&C´s. Type the name of the item or its code into the search box at the top of the homepage and it will take you straight to the right page, unless the item is sold out or not available in the online shop. Clarks Shoe Size Chart. . Items must not have been worn, altered, or washed, Footwear must include the original shoebox in its original condition without postal labels. You are responsible for the decrease of value of the returned products. If you don’t have the return documents, we recommend to make the return in. Step 5: Deliver the package to your closest UPS store. Products will not be dispatched until this pre-authorisation check and control have been completed. If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint. However, we recommend placing the new order as soon as possible, as we do not have the possibility to reserve goods in our system. N is the standard medium width for a women’s Birkenstock. We strongly encourage you to use our prepaid return label included in the parcel. We are ready to help. The result simply equals your jacket size. Some European shoe brands vary in their sizing. Note: You may notice that some birkenstock styles are available in widths. Shop for men's and women's shoes at ECCO® USA. When you return an item, it is important to write down the tracking number of your return label. Finish the routine by using one of our protecting products to Protect the leather against harsh weather conditions and keep rain and stains away. +32 28 99 08 10 (free of charge), Email: (customer care email) klantendienst.be@eu.ecco.com. To track your order, please click. However, you may need some help with converting European and other size varieties to the US size standard that you are familiar with seeing on American shoe brands. Note that sizing varies among some European shoe makers and therefore we have included size conversion charts for specific popular European shoe brands in addition to the standard Euro-US shoe size conversion charts. No.

. The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Step 3: Send this form with the items you wish to return. You may try on the products, but you should not wear them. Measuring the length of your foot can be tricky. You can unsubscribe by clicking the unsubscribe link at the bottom of your newsletter. . We strongly encourage you to use our prepaid return label included in the parcel. Send this form with the items you wish to return. It takes around 10-12 working days for us to receive and process your return. Please note, however, that we may suspend the reimbursement until we receive the returned goods. The returned goods should not be used in the manner not necessary to verify their character, features and functionality. Free Standard Shipping on orders above $175! These T&Cs and your purchase shall be governed by and construed in accordance with the laws of Belgium. We do not have title to the returned products until the item arrives at our returns department. We are responsible for a return of a defective/wrong item. General size conversion charts. Your invoice will be attached to the shipping confirmation email "Your order has been shipped" as soon as your order has been shipped from our warehouse. Please note that we deliver to residential and business addresses only. Once we receive your order it is processed immediately for quick delivery. Use the simple steps below to find your shoe size from home. Estimated fulfillment time of your order is 2-5 working days. The return form is not mandatory for the return to be processed. For orders below the threshold, the shipping fee is 3 GBP. You may also use the European Commission online dispute resolution here to register your complaint. Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse. Step 1: Complete the return form by marking the appropriate box with the reason for your return. If you have any questions about our returns process, please contact Customer Care. I/we hereby wish to use the right to cancel my purchase and return the following products from: Customers signature (Customers signatures) (only if the form is concluded on paper), (*) The parts not applicable are to be crossed out. Use these charts to convert your shoe size from inches, US size, or Euro size. Below is a list with the area exceptions we do not ship to.

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