This organization is not BBB accredited. After ordering one fry pan and one for free at a total of $19.95 by phone, I tried to cancel my order but was told that I was not in the sytem. I purchased the Gotham Steel Smokeless Grill on May 30th. I have been calling about my surveyed since Oct.23rd and spoke with five different people in customer service and got no results but a run around!! See BBB rating, reviews, complaints, & more. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I then cooked three beef sausages in frying pan and juice stuck to pan,had to soak pan to finally get clean. When I called that number, I was greeted by an automated voice listing numbers to press for bunches of different products, but not the Gotham Steel frying pan. United States, California: Tweet: Consumer complaints and reviews about Gotham Steel: leslie moss Send email : Oct 28, 2017 sticking pans and pots. Finally after 3 days, got hold of customer service who told me not to accept the order. DO NOT DO BUSINESS WITH THIS COMPANY. This pan may seem like a great concept. Find helpful customer reviews and review ratings for Gotham Steel Hammered Collection – 10 Piece Premium Cookware Set with Triple Coated Nonstick Copper Surface, Oven, Stovetop & Dishwasher Safe at Amazon.com. BBB reports on known marketplace practices. This is another similar non-stick frying pan. It is constructed out of aluminum, which is known to provide constant and even heat when cooking. Does this pan work? BBB remains operational and focused on serving our business community. We’ll guide you through the process. BBB is here to help. Also, many businesses are closed, suspended, or not operating as usual, and are unable to respond to complaints and other requests. I feel they are very devious in dealing with customers/public. I called Gotham Steel customer service at 888-326-0978 to demand my money back, and was told I have to call 1-800-423-4248 to make my complaint. We appreciate your patience as we and everyone in our communities focus on addressing this crisis. Do not buy these products. Gotham steel/air fryer . After using it maybe 8 times, while cooking eggs I noticed a flame, thank goodness I didn't walk away. BBB information and Business Profiles reflect the most current information available to us. Please check out resources available to you at BBB.org/coronavirus. There was at least one complaint where a customer stated that once the non-stick coating wore off, the pan became very hard to clean. Your password has been sent to the specified email address. Some people report that the pan works just fine. I never heard from anyone,that is why I kept calling! I have read their customer reviews and there have been many many complaints. I purchased it at Bed Bath & Beyond, because I lost my bill, had my Visa bill, they said call Gotham. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business1231 Rockaway Avenue, Brooklyn, NY 11236-2132, Need to file a complaint? After she told me about them, I said I would call back if interested. Zwilling Ceramic Non-stick Pan . BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Gotham Steel pans with titanium non-stick have a distinct look with its copper-colored interior and a glossy black exterior. Read More Read more. I actually never gave them any of my personal information and I must assume the only way they got this information was by pfishing my phone number when I called. Some of the sources of information BBB relies on are temporarily unavailable. leslie moss Send email : Oct 28, 2017 food sticking. I called approximately five times and finally someone answered, she gave me an email address to send a picture of the grill. Hard to Clean. I cooked pouched eggs in frying pan the eggs stuck to the bottom of pan. Its construction makes it lightweight and comfortable to use. A very nasty person, Amanda, and told me I did order it and hung up on me. As a matter of policy, BBB does not endorse any product, service or business. The very next day I received an email thanking me for my order, with the order number and my billing statement. Your password has been sent to the specified email address. United States, North Carolina: Tweet: Consumer complaints and reviews about Gotham steel/air fryer: Coffee4u2c Send email : Nov 16, 2020 timer knob broke/copper came out of basket.
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