Please allow up to 12–15 days from the date of order (for in–stock items) to receive this call. If you don't have a product, CALL IT SOLD OUT! Little things like uploading a profile picture make the community a better place. You can try to reach review author by writing a comment to the review or try one of our business solutions. For orders outside Canada please visit potterybarnkids.com, Feel free to get in touch, we’ll be happy to help: Phone: (855) 860-1080 Email: international@potterybarnkids.com, © 2020 Williams-Sonoma Inc. All Rights Reserved |, Extra 20% off Clearance with code: WINTER-20. The Pottery Barn Rewards Program is automatically available to new Pottery Barn Credit Card customers. Fine, I can wait an extra week. If they can't fulfill the order because they don't have the product, I would call that SOLD OUT. You will be automatically registered on our site. I contact pottery barn again, waiting on hold for 50 minutes and am assured that UPS will be out the next day with a call tag to pick it up but they "could not give me tracking info." You will be automatically registered on our site. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Note: We cannot guarantee delivery for backorder or White Glove items delivered by truck. curtain hardware), attach headboards to existing bed frames, install lighting or re–arrange furniture. Honestly one of the absolute worst companies I've ever had to deal with. Hiding negative complaints is only a Band-Aid. I have gotten a few items in the past that were on backorder and they have come in around the date I was originally given if not a little sooner. Found out it was backordered AGAIN and that it would be another two months. I’m very disappointed with this. For White Glove Delivery items, we employ a more specialized delivery service except in select country and remote locations as designated in our Delivery Charge Tables. Would You Like to Convert It Into Review? Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Pottery Barn Kids Cons: Note: We are unable to ship to Quebec at this time. Continuous change in backorder info...we designed our office around this table...and am wondering if we will ever receive it. Only customers with a Canadian billing address can purchase from this website. Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*. Thank You for Your Reply! As soon as the two months was up, I did not receive my dresser, I look at the status of my order and it turns out it is pushed back 2 more weeks. Small and Large Parcel will be shipped by Purolator using either PuroPost (a joint service with Canada Post) or PuroGround. Please note that we are unable to hang art or install fixtures (e.g. I didn't even buy the set, I bought just the skirt and bumper so I could have it monogrammed (in stately boy looking font, of course AND the skirt isn't on backorder if you buy it separately, so I should get that in soon and be able to buy paint! I've had a rough experience with Pottery Barn lately. Please allow up to 12–15 days from the date of order to receive this call. bed linens, cushions, tableware) will be delivered via Canada Post or Purolator courier. Our content is free because we may earn a commission if you purchase products after clicking ads on our website. Delivery charges are determined by your delivery destination, items ordered, level of delivery service required. Pottery Barn is a popular American home furnishings retailer with over 200+ locations in the US, Canada, and worldwide. All rights reserved. Buying something on back order isn't that big of a deal. But the paint color also needs to match the bedding and we are ready to get started on his room. Some furniture and bulkier items are stocked in our stores for immediate pick up. It is on sale and backordered until April 11th.....I am not due until August so there is plenty of time. Everything after i pressed purchase, Customer service, Leaving me without a crib for my son after months of waiting. Don't just take my money, give me numerous dates of delivery, and keep pushing it back, and just call that a "backorder". PissedConsumer367635. This report was posted on Ripoff Report on 10/01/2012 08:44 PM and is a permanent record located here: never shopping here again. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Note: Standard Truck and White Glove delivery is not available to all postcodes. AFTER I ordered everything, I get a note in the online confirmation that 3 of the items are backordered. When the order was placed items showed in STOCK, but in the cart showed available shipping was 1/8/2016 then I recieved an email stating my items were BACK-ORDERED and won't be able to ship until 1/12/2016! I gave them a call 5 weeks ago (7 months later) to figure out where my dresser is and what is the hold up. I’m very disappointed with this. We ordered our stroller which was backordered for almost 9 weeks - it came in when they said it would - no big deal. Problem with delivery. Review #367635 is a subjective opinion of to count towards your company rating, you can also leave a comment for this review. Good Luck! We are processing your message. So it was like 5 smaller charges instead of 1 big charge. Reward points begin accumulation with first purchase. Pottery Barn has the worst on-line ordering system and I know that there are lots of unhappy customers because of their lousy, outdated, worst computer on-line system mainly with their back-order ordering.. On top of that have customer service agents who are either rude or know nothing. Don’t click on those slick Ads! All prices quoted online exclude taxes, shipping and delivery charges. The pace of global regulations is hard to predict, but we have the ultimate goal of being able to offer our products everywhere. We regret that due to technical challenges caused by new regulations in Europe, we can for the time being no longer accept orders from the European Union. Note: We are unable to hang art or install fixtures (e.g. We offer three types of delivery, determined by the products in your order. Note: We are unable to deliver to Quebec. Then I get an email saying they cancelled the back ordered item from my order and refund my card... however, once I finally got through to customer service on the phone, they told me my order had not been cancelled. Glad it's done. Fine, I can wait an extra week. Awful service!!! Is every single piece of the bedding collection on backorder? Estimated amount consumers saved since 1997: $15,590,010,907, Corporate Advocacy Program - Verified Status, REBUTTAL BOX™ Pottery Barn would not replace or refund my quilt. It isn't going to kill you or anyone else to wait until April to put the bedding on the crib. I put the order in over 8 months ago. Username and password will be sent to you via email. Pottery Barn Kids review from Elgin, Illinois with 1 Comment: placed an order and one item was backordered. This cycle goes on over the next 8 months and still no table! Username and password will be sent to you via email. Order in-stock items by Monday, Dec 11th @ 10pm central for delivery by Friday, Dec 25. The bedding I really, really want is backordered until April 27th. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2020 All Bogus Celebrity Advertisements FACE & Skin CREAM Ripoff! Received 2 … curtain hardware), attach headboards to existing bed frames, install lighting or other electronic equipment. White glove furniture delivery starting at $329*. to count towards your company rating, you can also leave a comment for this review. So I ordered their clear acrylic chandelier knowing it was on back order but was advised by customer service and on my confirmation email that it would be shipped on 7/12 and I placed order on 6/12th so i was fine waiting the 30 days or so for it. I know, I know. Truck Delivery — Unlimited Flat Rate for small furniture & large rugs starting at $275. Dorm Modern Teen Harry Potter™ Sale Early Black Friday Deals - Up to 50% off . Who's crazy enough to start this website? I did look on ebay. You will earn $25 for every $250 spent (one point for every dollar spent) with your Pottery Barn Credit Card at any Pottery Barn brand …
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